jolibet1 Privacy
Policy

jolibet1 ("we", "us", "our") operates the online gaming platform accessible at jolibet1.net. We are committed to protecting the personal data of every player who registers and engages with our platform. This Privacy Policy has been prepared in accordance with the Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations.

This Privacy Policy applies to all personal data collected through the jolibet1 website, mobile platform, customer support channels, and any other touchpoints through which you interact with jolibet1. By creating a jolibet1 account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

jolibet1 collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

jolibet1 does not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect data relating to your racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

jolibet1 collects personal data through the following means:

• Direct Collection: Data you provide when registering a jolibet1 account, completing identity verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical data collected automatically when you access the jolibet1 platform, including through cookies, web beacons, log files, and similar tracking technologies.
• Third-Party Sources: Data received from identity verification service providers, payment processors (such as GCash and PayMaya), fraud prevention services, and publicly available sources where permitted by law.
• Regulatory Sources: Data received from regulatory authorities or law enforcement agencies in connection with our legal compliance obligations.

jolibet1 uses your personal data for the following purposes:

• Account Management: To create, maintain, and manage your jolibet1 player account, including processing your registration and verifying your identity.
• Service Delivery: To provide you with access to all jolibet1 games and features, process your deposits and withdrawals, and deliver bonuses and promotions you are eligible for.
• Regulatory Compliance: To fulfill our obligations under Philippine gaming regulations, anti-money laundering laws, and the Data Privacy Act of 2012, including Know Your Customer (KYC) and Customer Due Diligence (CDD) requirements.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce responsible gaming tools such as deposit limits and self-exclusion, and comply with player protection obligations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal conduct on the jolibet1 platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our support channels.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have provided consent or where we have a legitimate interest in doing so. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the jolibet1 platform, game offerings, and user experience.
• Legal Proceedings: To establish, exercise, or defend legal claims in connection with your use of the jolibet1 platform.

jolibet1 processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications from jolibet1.
• Contractual Necessity: Where processing is necessary for the performance of the contract between you and jolibet1, including account registration, game access, and financial transactions.
• Legal Obligation: Where processing is required to comply with a legal obligation applicable to jolibet1, including KYC requirements, AML reporting obligations, and regulatory directives.
• Legitimate Interests: Where processing is necessary for the legitimate interests of jolibet1, such as fraud prevention, platform security, and responsible gaming monitoring, provided that such interests are not overridden by your fundamental rights and freedoms.

jolibet1 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and identity verification service providers engaged by jolibet1 to verify your identity and age in compliance with regulatory requirements.
• Game Suppliers: Licensed game content providers whose games are available on the jolibet1 platform, to the extent necessary for game delivery and dispute resolution.
• Fraud Prevention Services: Third-party fraud detection and prevention service providers engaged to protect the jolibet1 platform and its players from fraudulent activity.
• Regulatory Authorities: Philippine gaming regulators, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent authorities where disclosure is required by law or regulatory directive.
• Law Enforcement: Philippine law enforcement agencies where disclosure is required by a valid court order, subpoena, or other legal process.
• Professional Advisors: Legal counsel, auditors, and other professional advisors engaged by jolibet1 in connection with the operation of its business, subject to appropriate confidentiality obligations.

All third parties with whom jolibet1 shares personal data are required to process that data in accordance with applicable Philippine privacy law and are prohibited from using it for any purpose other than that for which it was shared.

jolibet1 uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and support our security and fraud prevention measures. The types of cookies we use include:

• Essential Cookies: Strictly necessary for the operation of the jolibet1 platform, including session management, login authentication, and security functions. These cookies cannot be disabled without affecting platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the jolibet1 platform, helping us identify areas for improvement and optimize the user experience.
• Functional Cookies: Used to remember your preferences and settings on the jolibet1 platform, such as your preferred language and display settings.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and other security threats on the jolibet1 platform.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jolibet1 platform. For more information on managing cookies, refer to your browser's help documentation.

jolibet1 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your active jolibet1 account and for a minimum of 5 years following account closure, in accordance with Philippine AML and gaming regulatory requirements.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, as required by the Anti-Money Laundering Act of the Philippines.
• Identity Verification Documents: Retained for a minimum of 5 years following account closure or the completion of the relevant KYC process.
• Customer Support Records: Retained for a period of 3 years from the date of the relevant interaction, unless a longer retention period is required for dispute resolution or legal proceedings.
• Marketing Preferences: Retained until you withdraw your consent or opt out of marketing communications, after which your preference not to receive marketing will be recorded and retained indefinitely.

Upon expiry of the applicable retention period, jolibet1 will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

jolibet1 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Encryption: All data transmitted between your device and the jolibet1 platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Access Controls: Access to personal data within jolibet1 is restricted to authorized personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Secure Storage: Personal data is stored on secure servers with appropriate physical and logical access controls, firewalls, and intrusion detection systems.
• Regular Security Audits: jolibet1 conducts regular security assessments and penetration testing to identify and address potential vulnerabilities in our systems.
• Incident Response: jolibet1 maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

The jolibet1 platform is strictly intended for individuals aged 21 years and above. jolibet1 does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the jolibet1 registration process, and we require all players to submit a valid Philippine government-issued identification document confirming their age.

If jolibet1 becomes aware that personal data has been collected from an individual under the age of 21, we will immediately suspend the relevant account, delete the associated personal data, and take appropriate steps to prevent further access. If you believe that a minor has registered on the jolibet1 platform, please notify us immediately at [email protected].

As a jolibet1 player in the Philippines, you have the following rights under the Data Privacy Act of 2012, which you may exercise at any time by contacting our Data Protection Officer:

• Right to be Informed: The right to be informed about how your personal data is being collected and processed by jolibet1, as set out in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data jolibet1 holds about you, together with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data jolibet1 holds about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another data controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission of the Philippines if you believe jolibet1 has violated your data privacy rights.

To exercise any of the above rights, please submit a written request to our Data Protection Officer at [email protected]. We will respond to all verified requests within 15 business days. We may require you to verify your identity before processing your request.

The jolibet1 platform may contain references to third-party services, such as payment processors and game suppliers. jolibet1 is not responsible for the privacy practices of any third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of jolibet1.

jolibet1 does not control the content, privacy policies, or data practices of third-party services and accepts no liability for any loss or damage that may arise from your use of or reliance on such services.

jolibet1 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the jolibet1 platform at least 7 days before the changes take effect, where reasonably practicable.

The "Last Updated" date at the top of this page will be revised whenever changes are made. Your continued use of the jolibet1 platform following the effective date of any amendments constitutes your acceptance of the revised Privacy Policy. If you do not agree with the amended policy, you must cease using jolibet1 and may request account closure in accordance with our Terms & Conditions.

We encourage you to review this Privacy Policy periodically to stay informed about how jolibet1 is protecting your personal data.

jolibet1 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact our DPO through the following channels:

• Privacy Inquiries: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 through your jolibet1 account dashboard
• Response Time: All privacy-related inquiries will be acknowledged within 3 business days and fully responded to within 15 business days on Philippine Standard Time (PST)

jolibet1 takes all privacy concerns seriously and is committed to resolving any issues in a timely and transparent manner. We value the trust you place in us when you share your personal data, and we are dedicated to handling it with the care and respect it deserves.